Privacy Policy

Last updated: March 4, 2026

SILOCRM
Terms of Service & Privacy Policy
Effective Date: March 4, 2026
Last Updated: March 4, 2026

PART II - PRIVACY POLICY

17. Introduction

This Privacy Policy explains how SiloCRM, Inc. ("SiloCRM," "we," "us," or "our"), operating at 8410 Hwy 90 Alt Suite 140, Sugar Land, TX 77478, collects, uses, shares, and protects information in connection with the Service. It applies to all users of the Service and supplements the Terms of Service in Part I.

By using the Service, you consent to the practices described in this Privacy Policy. If you disagree with this Privacy Policy, do not use the Service.

18. Information We Collect

18.1 Information You Provide

Account registration data (name, email, phone, billing address, company name)
Payment information (processed and stored by our third-party payment processors; we do not store full payment card numbers)
Content and data you import, upload, or create in the platform (contacts, leads, campaign content, files)
Communications you send to or through SiloCRM (support tickets, emails, chat)
Feedback and survey responses

18.2 Automatically Collected Information

Log data (IP addresses, browser type, pages visited, timestamps, referral URLs)
Device identifiers and usage analytics
Cookies, web beacons, and similar tracking technologies
API access logs and integration activity
Performance and error data

18.3 Information from Third Parties

Data from third-party integrations you authorize (CRMs, marketing platforms, social media)
Enrichment data from data providers to supplement your lead and contact records
Payment confirmation data from payment processors

19. How We Use Information

SiloCRM uses collected information to:

Provide, operate, maintain, and improve the Service
Process payments and manage your subscription
Send transactional communications (receipts, notifications, account alerts)
Provide customer support and respond to inquiries
Enforce these Terms and protect against fraud, abuse, and security threats
Develop new features, products, and services
Train and improve AI models, algorithms, and automation systems
Generate aggregated, anonymized analytics and market intelligence
Comply with legal obligations and respond to lawful government requests
Send marketing and promotional communications (with opt-out rights)
Conduct research and analysis to improve platform performance

20.1 Service Providers and Subprocessors

We share information with carefully vetted third-party vendors and service providers who assist us in operating the Service, subject to confidentiality obligations. These include cloud hosting providers, payment processors, email delivery services, SMS gateway providers, AI service providers, and analytics platforms. A current list of key subprocessors is available at silocrm.com/subprocessors.

20.2 Business Transfers

In the event of a merger, acquisition, sale of assets, financing, or other corporate transaction, information we hold may be transferred to the acquiring or successor entity. We will notify you via email or prominent in-service notice of any such change and any choices you may have.

20.3 Legal Compliance

We may disclose information when required by law, court order, subpoena, or governmental authority, or when we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of SiloCRM, our users, or the public; or (c) detect, prevent, or address fraud or security issues.

20.4 Aggregated and De-Identified Data

We may use and share aggregated, anonymized, or de-identified data derived from the platform for any purpose, including commercial purposes, without restriction. De-identified data does not include information that could reasonably identify you or your individual customers.

20.5 What We Do Not Sell

SiloCRM does not sell your individually identifiable customer or lead data (names, emails, phone numbers) to third parties for their own independent marketing purposes. Notwithstanding the foregoing, California law broadly defines "selling" and "sharing" personal information to include certain common business activities including advertising and marketing. Please see Section 23 for California-specific rights.

21. Cookies and Tracking Technologies

SiloCRM uses cookies, pixels, web beacons, and similar technologies to: authenticate users, remember preferences, analyze usage, and support marketing activities. You may control cookies through your browser settings, though disabling cookies may affect Service functionality. We may use third-party analytics tools (for example, Google Analytics) subject to their own privacy policies.

22. Data Retention

SiloCRM retains account data for as long as your account is active and for a reasonable period thereafter for backup, audit, and business continuity purposes. Platform Data (as defined in Section 6.2) may be retained indefinitely in accordance with SiloCRM's rights thereunder. You may request deletion of Your Content (Section 6.4) at any time subject to legal retention obligations. We retain data as long as required to comply with applicable law, resolve disputes, and enforce agreements.

23. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: Request disclosure of categories and specific pieces of personal information collected, used, disclosed, or sold
Right to Delete: Request deletion of your personal information, subject to legal exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information (as broadly defined under California law, which may include advertising-related activities)
Right to Limit Use of Sensitive Personal Information
Right to Non-Discrimination: We will not discriminate against you for exercising these rights

To exercise these rights, submit a verifiable request to: legal@silocrm.com or call (832) 769-8855. We will respond within 45 days (extendable by an additional 45 days with notice). We may verify your identity before processing requests.

Note: These rights apply to SiloCRM's own data collection practices. If you are a lead or contact within a SiloCRM customer's account (that is, a contact in someone else's CRM), you must direct your privacy requests to that SiloCRM customer, not to SiloCRM directly.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you may have additional rights including: right of access, rectification, erasure, restriction of processing, data portability, objection to processing, and rights related to automated decision-making. To exercise these rights, contact us at legal@silocrm.com.

SiloCRM's primary processing is in the United States. For transfers of personal data from the EEA or UK, SiloCRM relies on appropriate safeguards as required by GDPR and UK GDPR, which may include Standard Contractual Clauses. Contact us for more information on our transfer mechanisms.

25. Children's Privacy

The Service is not directed to individuals under 18 years of age. SiloCRM does not knowingly collect personal information from minors. If you become aware that a minor has provided personal information to us, please contact legal@silocrm.com and we will take steps to delete such information.

26. Security

SiloCRM employs commercially reasonable administrative, technical, and physical safeguards designed to protect data against unauthorized access, alteration, disclosure, and destruction. These include encryption in transit (TLS) and at rest, access controls, multi-factor authentication support, intrusion detection, and security monitoring. Despite these measures, no security system is impenetrable, and we cannot guarantee absolute security. You use the Service at your own risk and should implement your own security measures to protect your data.

27. Changes to This Privacy Policy

SiloCRM may update this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

28. Contact Information

For questions, concerns, or requests related to these Terms or this Privacy Policy, contact us at:

SiloCRM
8410 Hwy 90 Alt Suite 140
Sugar Land, TX 77478
United States
Email: legal@silocrm.com
Phone: (832) 769-8855

NOTICE: These Terms of Service and Privacy Policy were last reviewed March 4, 2026. SiloCRM recommends periodic review by qualified legal counsel to ensure continued compliance with evolving federal, state, and international laws.

For complete service terms, see Terms of Service.