Terms of Service

SILOCRM
Terms of Service & Privacy Policy
Effective Date: March 4, 2026
Last Updated: March 4, 2026

IMPORTANT - PLEASE READ CAREFULLY. THESE TERMS CONTAIN AN ARBITRATION CLAUSE, CLASS ACTION WAIVER, DATA OWNERSHIP PROVISIONS, AND LIMITATIONS ON LIABILITY THAT AFFECT YOUR LEGAL RIGHTS.

PART I - TERMS OF SERVICE

1. Acceptance of Terms

By accessing, creating an account for, or using the SiloCRM platform, website, applications, APIs, and related services (collectively, the "Service"), you ("User," "you," or "your") agree to be legally bound by these Terms of Service and Privacy Policy (collectively, the "Terms"). If you do not agree, you must immediately cease using the Service.

You represent and warrant that: (a) you are at least 18 years of age or the age of majority in your jurisdiction; (b) you have the full legal authority to enter into these Terms on your own behalf or on behalf of the organization you represent; (c) your use of the Service complies with all applicable laws and regulations; and (d) all registration information you provide is accurate and current.

If you are accepting these Terms on behalf of a company, employer, or other legal entity, you represent that you have authority to bind that entity, and references to "you" in these Terms refer to that entity.

2. Description of Service

SiloCRM is a customer relationship management ("CRM") software-as-a-service platform that provides tools for managing contacts, leads, sales pipelines, communications, campaigns, automation, and business operations. The Service includes, without limitation:

• Contact, lead, and prospect management
• Sales pipeline and opportunity tracking
• Marketing automation and campaign management
• Communication tools (email, SMS, voice, and messaging)
• Reporting, analytics, and KPI dashboards
• AI-powered features, workflows, and automations
• Third-party integrations and API access
• White-label and sub-account capabilities

SiloCRM reserves the right to modify, suspend, discontinue, or introduce new features, functionality, or pricing for any part of the Service at any time, with or without notice, without liability to you.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must register for an account by providing accurate, complete, and current information. You agree to promptly update your account information to keep it accurate. SiloCRM reserves the right to reject or terminate accounts that contain false or misleading information.

3.2 Account Security

You are solely responsible for: (a) maintaining the confidentiality of your login credentials; (b) all activity that occurs under your account; (c) notifying SiloCRM immediately at legal@silocrm.com of any unauthorized access, suspected breach, or security incident. SiloCRM will not be liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Ownership

The individual or entity that registers an account is deemed the account owner. In the event of a dispute regarding account ownership, SiloCRM may, in its sole discretion, review documentation and determine the rightful owner. SiloCRM's determination shall be final and binding. You agree to indemnify and hold SiloCRM harmless from any claims arising from account ownership disputes.

3.4 Sub-Accounts and Agency Use

If you operate SiloCRM on behalf of clients (for example, as an agency or reseller), you are solely responsible for ensuring your clients comply with these Terms. Your agreement is with SiloCRM, not your clients. You must provide your clients with a copy of these Terms and ensure their compliance.

4. Subscription, Payment, and Billing

4.1 Subscription Plans

SiloCRM offers various subscription tiers with different features and pricing. Plan details are available at silocrm.com and may change from time to time. Your access to specific features depends on your active subscription tier.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms or required by applicable law
• You authorize SiloCRM to charge your designated payment method for all applicable fees, taxes, and charges
• Failure to pay may result in immediate suspension or termination of your account
• Disputed charges must be raised within 30 days of the billing date

4.3 Price Changes

SiloCRM may modify pricing at any time. Material price changes will be communicated to you no less than 30 days in advance via email or notice within the Service. Continued use after the effective date constitutes acceptance of new pricing.

4.4 Excessive Use

If your data usage, API calls, storage, or communications volume exceeds the intended use of your subscription tier, SiloCRM may, in its sole discretion: (a) require you to upgrade to a higher tier; (b) assess overage fees; (c) throttle usage; or (d) suspend or terminate your account. SiloCRM has no liability for performance impacts caused by your excessive data use.

4.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for all federal, state, local, and foreign taxes arising from your use of the Service. SiloCRM will add applicable taxes to your invoice where required by law.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service solely for lawful business purposes and in accordance with these Terms. The Service is intended for business use in connection with your trade, profession, or commercial operations.

5.2 Prohibited Conduct

You agree not to use the Service in any manner that:

• Violates any applicable local, state, national, or international law or regulation
• Infringes the intellectual property, privacy, or other rights of any third party
• Sends spam, unsolicited bulk communications, or engages in phishing or deceptive practices
• Uploads or transmits viruses, malware, ransomware, logic bombs, Trojan horses, or other harmful code
• Attempts to gain unauthorized access to the Service, other accounts, or SiloCRM's infrastructure
• Interferes with, disrupts, or imposes unreasonable burdens on the Service or its servers
• Reverse engineers, decompiles, disassembles, or attempts to derive source code from the Service
• Creates or operates a competing product or service using information derived from the Service
• Resells, sublicenses, or provides access to the Service to third parties without prior written authorization
• Uses automated systems (bots, scrapers, crawlers) to access the Service without permission
• Circumvents access controls, rate limits, usage restrictions, or security measures
• Uses the Service to harm, defame, harass, stalk, or intimidate any person or entity
• Facilitates any illegal activity including money laundering, fraud, or identity theft
• Stores or transmits any content that is illegal, harmful, obscene, or violates third-party rights

5.3 Communication Compliance

If you use SiloCRM's communication features (email, SMS, voice, ringless voicemail, or other channels), you represent, warrant, and agree to:

• Comply with all applicable laws including CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), FCC regulations, A2P 10DLC requirements, and state telemarketing laws
• Obtain all required prior express written consent before sending any communications, especially automated texts or calls
• Honor all opt-out and do-not-contact requests promptly and within legally required timeframes
• Include accurate sender identification, subject lines, and legally required unsubscribe mechanisms
• Maintain records of consent sufficient to demonstrate compliance upon request
• Not share, sell, or use SMS opt-in data or consent for any purpose other than the intended communication campaign
• Comply with all carrier requirements including T-Mobile, AT&T, and Verizon A2P policies

You acknowledge that SiloCRM may pass through carrier-imposed non-compliance fines directly to you for violations of A2P messaging policies, including T-Mobile Sev-0 violations and similar penalties.

6. Data Ownership, Rights, and Commercial Use

6.1 SiloCRM Platform Ownership

SiloCRM exclusively owns all rights, title, and interest in and to the Service, platform infrastructure, technology, AI models, scoring systems, enrichment engines, and all derivative works created from or in connection with the Service. Nothing in these Terms transfers platform ownership to you.

6.2 Lead Data and Platform Data Ownership

As between you and SiloCRM, SiloCRM owns all rights, title, and interest - to the maximum extent permitted by applicable law - in and to all lead records, prospect records, contact data, opportunity data, enrichment data, analytics outputs, KPIs, campaign performance data, scoring results, attribution data, pipeline metrics, and any other data that is collected, synced, imported, uploaded, generated, enriched, or otherwise processed through the Service ("Platform Data").

For any rights in Platform Data that do not automatically vest in SiloCRM, you hereby irrevocably assign to SiloCRM all such rights and agree to execute any documents reasonably required to confirm such assignment. This assignment survives termination of your account.

6.3 Broad Commercial License

You grant SiloCRM an irrevocable, perpetual, worldwide, transferable, sublicensable, royalty-free right and license to: access, use, store, copy, process, transmit, distribute, modify, combine, create derivative works from, and commercialize Platform Data and related account data for purposes including, without limitation:

• Operating, maintaining, securing, and improving the Service
• Developing new products, services, and features
• Training, testing, and improving AI models, machine learning systems, and automation engines
• Generating aggregated, anonymized, or de-identified analytics and market intelligence
• Internal research, benchmarking, and business intelligence
• Marketing and promoting the Service using anonymized or aggregated insights
• Complying with legal obligations

Notwithstanding the broad license above, SiloCRM will not: (a) sell or transfer your individual customer's identifiable personal information to unaffiliated third parties for their own independent marketing purposes without your consent; or (b) identify your specific business or customers by name in any external marketing materials without your permission. This commitment does not restrict SiloCRM's right to use aggregated, anonymized, or de-identified data derived from the platform.

In the event of a data breach, security incident, or other unauthorized disclosure - including scenarios caused by third-party actors, hacking, system vulnerabilities, or force majeure events - SiloCRM's liability shall be limited to the maximum extent permitted by law, as set forth in Section 11 of these Terms. This limitation applies regardless of the form of action.

6.4 Your Account Content

You retain ownership of the business content you create within the platform that does not constitute Platform Data (for example, your custom templates, campaigns you author, and branding assets you upload) ("Your Content"). You grant SiloCRM a non-exclusive, worldwide, royalty-free license to use, store, display, and process Your Content solely as necessary to provide the Service to you.

6.5 Your Warranties Regarding Data

You represent and warrant that: (a) you have all necessary rights, consents, licenses, and permissions to provide data to SiloCRM and to authorize all uses described in this Section; (b) providing data to SiloCRM does not violate any applicable law, regulation, or third-party right; (c) you have obtained all required marketing and communications consents from individuals in your database; and (d) you will not submit to SiloCRM any data that is subject to special legal protections (for example, HIPAA-regulated health data, financial account numbers, government ID numbers, or data of children under 13) without a separate written agreement expressly permitting such use.

6.6 Data Retention After Termination

Upon termination of your account for any reason, SiloCRM may retain Platform Data indefinitely in accordance with its rights under Section 6.2 and 6.3. SiloCRM is not obligated to return Platform Data to you following termination unless required by applicable law. SiloCRM will retain Your Content for a reasonable period (not less than 30 days after termination) before deleting it, though it reserves the right to delete Your Content sooner in cases of termination for cause.

7. Privacy and Data Processing

7.1 Privacy Policy

SiloCRM's collection, use, and processing of personal data is governed by Part II of this document (Privacy Policy), which is incorporated herein by reference. By using the Service, you consent to all data practices described in the Privacy Policy.

7.2 Your Responsibility for Data Privacy Compliance

When you use SiloCRM to collect, store, or manage data about your clients, customers, or leads, you act as the data controller for that personal information under applicable privacy law. You are solely responsible for:

• Complying with GDPR, CCPA/CPRA, and all other applicable privacy laws governing your use of the Service
• Obtaining proper legal basis and consents for collecting and processing personal data
• Responding to data subject rights requests (access, deletion, correction, portability) from individuals in your database
• Maintaining records of data processing activities as required by applicable law
• Ensuring your use of SiloCRM's communication features complies with all consent requirements

7.3 Security Measures

SiloCRM implements commercially reasonable technical and organizational security measures to protect the Service and data processed through it. These measures include, without limitation, encryption in transit and at rest, access controls, intrusion detection, and security monitoring. However, no system is completely secure, and SiloCRM does not guarantee that unauthorized access, disclosure, alteration, or destruction of data will never occur.

7.4 Data Breach Notification

In the event SiloCRM determines that a security breach has occurred that affects your account data, SiloCRM will notify you via email within a commercially reasonable timeframe (targeting 72 hours after internal confirmation of a material breach) to the extent permitted by law and investigation requirements. You remain responsible for notifying your own customers and applicable regulators as required by law.

7.5 International Data Transfers

SiloCRM operates primarily in the United States. If you are accessing the Service from outside the United States, you acknowledge that your data (and the data of individuals in your account) may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer. If you process data of EU, UK, or other international data subjects, you are responsible for ensuring that any such transfers comply with applicable cross-border transfer requirements including GDPR Standard Contractual Clauses or other appropriate mechanisms.

8. Intellectual Property

8.1 Our Rights

The Service and all components thereof - including its design, software, code, algorithms, AI systems, features, content, trademarks, logos, and technology - are owned by SiloCRM and protected by United States and international intellectual property laws. All rights not expressly granted to you in these Terms are reserved by SiloCRM.

8.2 Restrictions

You may not: (a) copy, modify, distribute, sell, or create derivative works from the Service or any part thereof; (b) reverse engineer, decompile, or disassemble the Service; (c) use SiloCRM's trademarks, service marks, or branding without prior written consent; or (d) remove, obscure, or alter any proprietary notices on the Service.

8.3 Feedback

If you provide SiloCRM with feedback, suggestions, ideas, improvements, or other input about the Service ("Feedback"), you hereby assign to SiloCRM all rights in that Feedback. SiloCRM may use Feedback for any purpose without obligation or compensation to you.

9. Third-Party Services and Integrations

The Service may integrate with or provide access to third-party applications, APIs, and services. Your use of third-party services is governed solely by their respective terms and privacy policies. SiloCRM is not responsible for the practices, content, availability, security, or accuracy of any third-party service. Integration does not constitute an endorsement by SiloCRM. SiloCRM is not liable for any loss or damage arising from your use of third-party services.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information using at least the same degree of care used to protect its own confidential information, but not less than reasonable care. "Confidential Information" includes, without limitation, business plans, pricing, technology, customer lists, financial information, and trade secrets. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach; (b) was rightfully known before disclosure; (c) is independently developed; or (d) is required to be disclosed by law or court order, provided that advance notice is given where permitted.

11. Disclaimers and Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SILOCRM EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO: (A) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES; (C) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION OBTAINED THROUGH THE SERVICE; (D) WARRANTIES REGARDING AI-GENERATED OUTPUTS, ANALYTICS, OR AUTOMATED RECOMMENDATIONS. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND RELIANCE ON ITS OUTPUTS.

11.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILOCRM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; (C) COST OF SUBSTITUTE SERVICES; (D) SERVICE INTERRUPTIONS, DATA LOSS, OR SECURITY BREACHES CAUSED BY THIRD-PARTY ACTORS, HACKERS, OR FORCE MAJEURE EVENTS; EVEN IF SILOCRM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Cap on Liability

SILOCRM'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID SILOCRM IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD). THIS CAP APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

11.4 Data Breach Liability Limitation

NOTWITHSTANDING ANY OTHER PROVISION, SILOCRM'S LIABILITY RELATED TO ANY DATA SECURITY INCIDENT, DATA BREACH, UNAUTHORIZED ACCESS, EXFILTRATION, OR LOSS OF DATA - WHETHER CAUSED BY THIRD-PARTY ACTORS, SYSTEM VULNERABILITIES, EMPLOYEE ERROR, OR ANY OTHER CAUSE - SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SHALL NOT EXCEED THE CAP SET FORTH IN SECTION 11.3.

11.5 Essential Basis

The limitations in this Section reflect the allocation of risk between the parties and are an essential element of the basis of the bargain. SiloCRM would not offer the Service at the pricing provided without these limitations.

11.6 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, SiloCRM's liability is limited to the greatest extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless SiloCRM and its officers, directors, employees, agents, successors, and assigns from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of the Service or any actions taken through your account
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Your Content or data you submit to the Service
• Your communications with leads, prospects, or customers through the Service
• Any claim by your clients, customers, or end-users arising from your use of the Service
• A2P messaging violations, TCPA violations, or other communications law violations arising from your use
• Any data breach or unauthorized disclosure resulting from your negligence, misconfiguration, or failure to maintain account security

13. Term and Termination

13.1 Term

These Terms remain in effect from your acceptance until terminated by either party in accordance with this Section.

13.2 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting SiloCRM at legal@silocrm.com. Termination does not entitle you to a refund of any prepaid or unused fees.

13.3 Termination by SiloCRM

SiloCRM may suspend or terminate your account at any time, with or without cause, and with or without notice. Grounds for termination include, without limitation: violation of these Terms; fraudulent, abusive, or illegal activity; non-payment; extended inactivity; requests from law enforcement; or any action that SiloCRM determines harms the Service, other users, or third parties.

13.4 Effect of Termination

Upon termination: (a) your right to access and use the Service immediately ceases; (b) you remain liable for all fees accrued prior to termination; (c) SiloCRM retains all rights in Platform Data as set forth in Section 6; (d) SiloCRM may delete Your Content after a reasonable grace period; (e) all provisions that by their nature should survive will survive, including Sections 6, 7, 8, 10, 11, 12, 13.4, 14, and 15.

14. Dispute Resolution

14.1 Governing Law

These Terms and any dispute arising hereunder shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal Resolution

Before initiating any formal proceeding, you agree to first attempt to resolve any dispute informally by contacting SiloCRM at legal@silocrm.com. The parties agree to negotiate in good faith for at least 30 days after notice of a dispute before commencing arbitration.

14.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising from or related to these Terms or the Service shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, except as otherwise provided herein. The arbitration shall be conducted in Harris County, Texas. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Class Action Waiver

YOU AGREE TO RESOLVE ALL DISPUTES WITH SILOCRM ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

14.5 Injunctive Relief Exception

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction for violations of intellectual property rights, confidentiality obligations, or to prevent irreparable harm pending arbitration.

14.6 Time Limitation

Any claim arising from or related to these Terms must be brought within one (1) year after the cause of action arises. Claims not brought within this period are permanently barred.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy (Part II) and any other agreements expressly incorporated by reference, constitute the entire agreement between you and SiloCRM regarding the Service and supersede all prior agreements, understandings, and representations.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

SiloCRM's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign, delegate, or transfer your rights or obligations under these Terms without SiloCRM's prior written consent. SiloCRM may freely assign these Terms, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets. Any prohibited assignment is null and void.

15.5 Force Majeure

SiloCRM shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of war or terrorism, government actions, labor disputes, cyberattacks by third parties, internet infrastructure failures, or epidemics. This provision does not relieve you of your payment obligations.

15.6 Notices

SiloCRM may provide notices to you via email to your registered address, through the Service, or by posting on silocrm.com. You may provide notices to SiloCRM via email at legal@silocrm.com or by mail to 8410 Hwy 90 Alt Suite 140, Sugar Land, TX 77478. Notices are deemed received when sent (for email) or 3 business days after mailing.

15.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity not a party to this agreement.

15.8 Electronic Signatures and Counterparts

These Terms may be accepted by electronic means, including clicking an "I Agree" button or checkbox. Electronic acceptance has the same legal force as a handwritten signature under applicable law.

16. Changes to These Terms

SiloCRM may modify these Terms at any time. If we make material changes, we will notify you via email to your registered address or by posting a prominent notice within the Service at least 30 days before the changes take effect (or sooner if required by law). Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account in accordance with Section 13.2.

For privacy practices, see Privacy Policy.