Terms of Service

Effective Date: January 8, 2025

Welcome to SiloCRM. These Terms of Service ("Terms") govern your access to and use of the SiloCRM platform, including our website, applications, and services (collectively, the "Service"). The Service is operated by SiloCRM ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you represent that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You have the legal authority to enter into these Terms
• If you are using the Service on behalf of an organization, you have the authority to bind that organization to these Terms

2. Description of Service

SiloCRM is a customer relationship management platform that provides tools for managing contacts, leads, sales pipelines, communications, and business operations. The Service includes:

• Contact and lead management
• Sales pipeline tracking
• Task and activity management
• Communication tools (email, SMS, voice)
• Reporting and analytics
• Third-party integrations
• AI-powered features and automation

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your information to keep it accurate and current.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

3.3 Account Types

The Service may offer different account types with varying features, limitations, and pricing. Your access to specific features depends on your subscription plan.

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Plan details, pricing, and features are available on our website and may change from time to time.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms or required by law
• You authorize us to charge your designated payment method for all applicable fees
• Failure to pay may result in suspension or termination of your account

4.3 Price Changes

We may change our prices at any time. Price changes will be communicated to you in advance and will take effect at the start of your next billing cycle.

4.4 Taxes

You are responsible for all applicable taxes. If we are required to collect taxes, they will be added to your invoice.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for legitimate business purposes.

5.2 Prohibited Conduct

You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to send spam, unsolicited communications, or engage in phishing
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with us or create a similar product
• Resell, sublicense, or provide access to the Service to third parties without authorization
• Use automated systems (bots, scrapers) to access the Service without permission
• Circumvent any access controls, rate limits, or usage restrictions
• Use the Service in any way that could damage our reputation or goodwill

5.3 Communication Compliance

If you use the Service's communication features (email, SMS, voice), you agree to:

• Comply with all applicable laws, including CAN-SPAM, TCPA, and similar regulations
• Obtain proper consent before sending communications
• Honor opt-out requests promptly
• Include accurate sender information and unsubscribe mechanisms

6. Your Content and Data

6.1 Ownership

You retain all rights to the data, content, and information you upload, submit, or create using the Service ("Your Content"). We do not claim ownership of Your Content.

6.2 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to use, store, process, and display Your Content solely to provide and improve the Service. This license ends when you delete Your Content or terminate your account.

6.3 Your Responsibilities

You are solely responsible for:

• The accuracy, quality, and legality of Your Content
• Ensuring you have the right to use and share Your Content
• Backing up Your Content
• Complying with privacy laws regarding personal data you store in the Service

6.4 Data Processing

We process Your Content in accordance with our Privacy Policy. By using the Service, you acknowledge and agree to our data practices as described in the Privacy Policy.

7. Intellectual Property

7.1 Our Rights

The Service, including its design, features, content, and technology, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express permission.

7.2 Trademarks

"SiloCRM" and our logos are trademarks of SiloCRM. You may not use our trademarks without our prior written consent.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.

8. Third-Party Services and Integrations

8.1 Third-Party Integrations

The Service may integrate with third-party applications and services. Your use of third-party services is subject to their respective terms and privacy policies.

8.2 Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of third-party sites.

8.3 No Endorsement

Integration with or linking to third-party services does not constitute an endorsement by us.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Service interruption or computer damage
• Cost of substitute services

10.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

10.3 Basis of the Bargain

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US.

11. Indemnification

You agree to indemnify, defend, and hold harmless SiloCRM and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content

12. Term and Termination

12.1 Term

These Terms remain in effect until terminated by you or us.

12.2 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination does not entitle you to a refund of any prepaid fees.

12.3 Termination by Us

We may suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Requests by law enforcement

12.4 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• You remain liable for all fees incurred prior to termination
• We may delete Your Content after a reasonable period
• Provisions that by their nature should survive will survive termination

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles.

13.2 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@silocrm.com. We will try to resolve the dispute within 30 days.

13.3 Arbitration

If informal resolution fails, any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Harris County, Texas.

13.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.

13.5 Exceptions

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction for violations of intellectual property rights.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14.5 Notices

We may provide notices to you via email, through the Service, or by posting on our website. You may provide notices to us by email at legal@silocrm.com.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war or terrorism, labor disputes, or internet service failures.

15. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.

16. Contact Us

If you have any questions about these Terms, please contact us at:

SiloCRM 8410 Hwy 90 Alt Suite 140 Sugar Land, TX 77478 United States

Email: legal@silocrm.com Phone: (832) 769-8855