Subprocessors
Last updated: August 20, 2026
SILOCRM Subprocessor Disclosure Last Updated: August 20, 2026
SiloCRM uses the third-party service providers below ("subprocessors") to deliver the Service. Each is bound by contractual confidentiality and data-protection obligations. This page is referenced by Section 20.1 of our Privacy Policy.
We update this page when we add or remove a subprocessor that processes customer data.
AI and machine learning providers
These providers process content you or your contacts submit, in order to power AI features you have enabled. All are accessed under commercial API terms that prohibit the provider from using submitted data to train or improve their models. We do not enable any setting or program that would permit training on data submitted through our integrations.
| Provider | Plan | What it powers | What it processes |
|---|---|---|---|
| Anthropic | Standard commercial API | AI SMS agents, SiloPilot assistant, support chat, file classification | Message bodies, conversation history, lead and contact fields, knowledge base content, images and documents you send or upload |
| OpenAI | Standard commercial API | Semantic search indexing, AI email replies, voice agent conversation, call analysis, conversation scoring | Record text for embedding, email bodies, call transcripts, message content |
| ElevenLabs | Pro | Voice agents, speech-to-text, call transcription | Call recording audio, agent prompts, knowledge base documents |
SiloCRM accesses each of these through its paid API, not a consumer product, and does not participate in any data-sharing or model-improvement program offered by these providers. No Google user data is sent to ElevenLabs.
Google user data and AI. Data received from Google APIs is governed by Section 19.1 of the Privacy Policy and the Limited Use requirements of the Google API Services User Data Policy. Gmail message content and Google Drive file contents are never sent to any AI provider. Where an AI feature needs your availability, only derived busy and free time intervals are sent. Google Calendar event content (titles, descriptions, locations) is sent to OpenAI for search indexing only where you have given explicit, per-calendar consent, which is off by default and revocable at any time from Settings; revoking it deletes the index built for that calendar.
Infrastructure and platform
| Provider | What it powers | What it processes |
|---|---|---|
| Railway | API hosting | All data processed by the Service |
| Vercel | Web application hosting | Application requests and logs |
| Neon | Primary database | All stored customer data |
| Cloudflare R2 | File and media storage | Files, images, recordings, and documents you upload |
| Qdrant | Semantic search index | Text embeddings and record excerpts for search |
Communications
| Provider | What it powers | What it processes |
|---|---|---|
| Twilio | SMS, MMS, voice calling, phone numbers | Message content, phone numbers, call audio and metadata |
| Resend | Transactional and outbound email | Email addresses, subject lines, message bodies |
Business operations
| Provider | What it powers | What it processes |
|---|---|---|
| Stripe | Subscription billing and payments | Billing contact details and payment metadata. SiloCRM does not store full card numbers |
Integrations you connect
The following are connected at your election, and process data only while the integration is active. Disconnecting revokes SiloCRM's access.
| Provider | What it powers |
|---|---|
| Google (Calendar, Gmail, Drive, Sheets, Ads) | Appointment sync, sending email from your account, spreadsheet automation, ad performance reporting |
| Meta (Facebook, Instagram) | Lead ad ingestion and page messaging |
| GoHighLevel | Contact and calendar synchronization |
Questions
To ask about a subprocessor, or to request notice of future changes, contact legal@silocrm.com.